Cancellation & Refund Policy
Understand our transparent booking cancellation timeline, advance deposit refund policies, and claim processing rules at Unique Express Packers and Movers.
Order Cancellation Guidelines
At Unique Express, we understand that moving schedules can change due to unforeseen personal or professional circumstances. You may request cancellation or rescheduling of your move under the following guidelines:
- Cancellation 48+ Hours Before Move Date: 100% full refund of your token booking advance with zero cancellation penalty.
- Cancellation 24 to 48 Hours Before Move Date: 80% refund of token advance (20% retained for truck/crew reservation processing).
- Cancellation Less Than 24 Hours Before Move: Token advance is non-refundable as vehicle and packing personnel are already dispatched.
Free Date Rescheduling
If you need to reschedule your moving date rather than cancel, we offer 1 free date modification provided notice is given at least 24 hours prior to the original scheduled date.
Refund Processing & Timelines
Approved refunds are credited back to the original payment source (UPI, bank account, or card) within 5 to 7 business days. For any refund status inquiries, please contact our helpline at +91 9137552613 or email info@uniqueexpressmovers.com.